Legal

Refund & Return Policy

How returns, replacements, and refunds work at Zaha Foods.

Last updated: 1 September 2026

At Zaha Foods (Private) Limited, your satisfaction matters to us. Because our products are food items, returns are handled carefully for health and hygiene reasons. This policy explains when and how you can request a replacement or refund.

1. Our Commitment

If your order arrives damaged, leaked, incorrect, or defective, we will gladly arrange a replacement or refund. Please review the conditions below.

2. Eligibility for Returns

You may request a return or replacement if:

The product was damaged or leaked during delivery.
You received the wrong product or an incorrect quantity.
The product is expired or defective on arrival.

Claims must be reported within 48 hours of delivery, with your order number and clear photos of the item and packaging.

3. Non-Returnable Items

For health and hygiene reasons, we cannot accept returns of products that have been opened, used, or unsealed, unless they were faulty on arrival. Items reported after the 48-hour window may not be eligible.

4. How to Request a Return

Your order number.
A description of the issue.
Photos clearly showing the problem.

Our team will review your request and guide you through the next steps.

5. Refunds

Once your return is approved, refunds are processed within 7–10 working days to your original payment method (or as agreed for cash-on-delivery orders).
Delivery charges are non-refundable, except where the return is due to our error (damaged, wrong, or defective item).

6. Replacements & Exchanges

Where available, we will send a replacement for damaged, incorrect, or defective items at no additional delivery cost to you.

7. Order Cancellations

You may cancel an order before it has been dispatched by contacting us as soon as possible. Once an order has shipped, it can no longer be cancelled but may be eligible for return under this policy.